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Contact opnemen

Geachte klant, artikelen kunnen alleen via de webshop besteld worden. Voor vragen of technische ondersteuning kunt u contact met ons opnemen via het contact formulier hiernaast. Indien u een spoed aanvraag heeft wilt u dit dan aangeven in het onderwerp.

E-mailadres: klantenservice@katalysator.nl

Katalysator.nl is onderdeel van Total Cats International b.v. 

Type de karakters die u in de afbeelding hierboven ziet.

We (Topcats) send account-related emails (such as order status notifications, password reset emails, and more) to the provided email address. For that reason we need to store your email address while you remain our customer .

We use the information in the billing/shipping address section and may send it to a shipping or payment method provider to:

  • Determine what shipping and payment methods are available for your location.
  • Com plete the payment or shipping process via the provider that you choose at checkout when you submit the order.

Some members of our staff and/or vendors who sell products in our store and use its administration panel may be able to access your data. We value your privacy, so the access to data is provided on a need-to-know basis in order to operate the store. For example, a vendor only receives your data if you ordered something from them, so that the vend or can fulfil that order.

If you decide that you no longer want to use our store and would like to have your personal data removed from our database (or if you’d like to get all the personal data associated with your account that we have), please send an email to info@topcats.nl.

If you believe that your personal data has been misused, you have the right to lodge a complaint with a supervisory authority. We’re obliged by EU General Data Protection Regulation to let you know about this right; we don’t actually intend to misuse your data.

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We (Topcats) send account-related emails (such as order status notifications, password reset emails, and more) to the provided email address. For that reason we need to store your email address while you remain our custome r.

We use the information in the billing/shipping address section and may send it to a shipping or payment method provider to:

  • Determine what shipping and payment methods are available for your location.
  • Co mplete the payment or shipping process via the provider that you choose at checkout when you submit the order.

Some members of our staff and/or vendors who sell products in our store and use its administration panel may be able to access your data. We value your privacy, so the access to data is provided on a need-to-know basis in order to operate the store. For example, a vendor only receives your data if you ordered something from them, so that the ven dor can fulfil that order.

If you decide that you no longer want to use our store and would like to have your personal data removed from our database (or if you’d like to get all the personal data associated with your account tha t we have), please send an email to info@topcats.nl.

If you believe that your personal data has been misused, you have the right to lodge a complaint with a supervisory authority. We’re obliged by EU General Data Protection Regulation to let you know about this right; we don’t actually intend to misuse your data.

Contact opnemen